The Department of Finance, Services and Innovation (DFSI) Complaint Handling Policy (the policy) is intended to ensure that we handle complaints fairly, efficiently and effectively. The key objectives of our complaint management system are intended to:
- enable us to respond to issues raised by people making complaints in a timely and cost-effective way
- boost public confidence in our administrative process, and
- provide information that can be used by us to deliver quality improvements in our services, staff and complaint handling.