Priorities: Managing Information for Better Services

The Information Management Framework initiative includes standards, common approaches to information management, and clear definitions of accountabilities and responsibilities for information management in NSW Government.

Preparedness to handle and leverage big data is an issue facing governments and other large organisations globally. Building the Information Management Framework committed to in the ICT Strategy 2012 will ensure we can improve business intelligence across the sector and ultimately provide better services to citizens.

Better management of the State’s data and information will make it easier to share these assets both internally between agencies and externally with the community and industry. In the years ahead the volume of data will increase exponentially, therefore the business imperative to establish supporting guidance structures is now critical. 

Several whole of government ICT projects will support this initiative. For example, the Smarter Administrative Requirements Project streamlines the management of memoranda and circulars, providing a platform for central agencies to review and revise administrative regulations for which they are responsible.

In December 2012, the ICT Board recommended the investigation of options available to effectively manage NSW State records in an increasingly digital record keeping environment. The review investigated how our record keeping obligations will impact on the adoption of cloud based services and doing more business digitally. 

A key recommendation of the Opening Place-based Information think tank held in August 2012 was the development of a NSW location intelligence strategy to maximise the service delivery benefits of spatial data assets. Further think tanks provide a forum for consultation on foundation spatial datasets and to drive the development of whole of government strategy for location intelligence. 


Implementation Highlights


February 2013 - New Information Management Community of Expertise established to support practitioners and progress the development of an information management framework.


November 2012 - Development and implementation of the NSW Government Digital Information Security Policy and establishment of an Information Security Community of Practice.

October 2012 - New Information Sharing Working Group to identify and manage a number of projects to demonstrate the benefits of sharing data between agencies.

August 2012 - Inaugural location intelligence think tank held to bring together industry and government leaders to identify priorities for location based information and spatial data.