Priorities: ICT Procurement

Reforms to the procurement system have encouraged greater numbers of suppliers, particularly small and medium sized businesses, to compete for government business. Enhanced competition and greater supplier diversity are delivering better value for money to government buyers.

ICT Services Catalogue

The ICT Services Catalogue lists suppliers pre-qualified to deliver a range of ICT services to the NSW Government. Government and industry have co-designed a category for suppliers to provide enterprise resource planning (ERP) services to government agencies. Category Q provides services and products to assist agencies transition to ERP as a Service. Sub-categories include professional services, human capital management and eRecruitment, GovDC as a Platform, GovDC Software as a Service, and expense management systems.


Agencies have commenced migrating on-premise data centres to the two world-class government data centres in NSW. These centres support agencies to buy ICT services on demand and allow smaller agencies to access additional resources without major capital expenditure. Public bodies can buy services from the ICT Services Catalogue including services available in the GovDC Marketplace, or from GovDC.

Procure IT Framework

The Procure IT Framework is the strategic contracting framework for ICT. It provides standard terms and conditions for use by all government agencies when purchasing ICT goods and services. The Framework will be updated in consultation with industry to ensure it meets the needs of the contemporary ICT environment and to further streamline the contract arrangements.

IT Service Management

ITSM provides a framework that includes policies, processes, and standards that are required to plan, deliver, operate and control ICT services that are both internally provided and externally sourced as a service. ITSM supports Government priorities for enterprise architecture, technical standards including software asset management, cloud, and as a service procurement.