Achievement Highlights


  • Innovation portfolio established
  • NSW Government Data Analytics Centre established to focus on customer needs and evidence-based policy
  • Digital Council established – driving cultural shift to customer centred service design
  • 36 Service NSW stores handle 18 million transactions
  • Procurement innovation stream created
  • MyServiceNSW online account facility launched


  • Digital+ launched
  • Service NSW reaches 800 available transactions 
  • GovDC marketplace established
  • ICT Services Catalogue opens, providing a channel to GovDC
  • ICT investment process reformed – better value for money
  • NSW Government Location Intelligence Strategy for better planning and services
  • NSW Open Government Community of Practice 


  • First 18 Service NSW centres delivering one stop shop services for citizens
  • NSW Government Information Management Framework established
  • State of the art GovDC centres at Silverwater and Unanderra open
  • First NSW Government policy on cloud-based services
  • Citizen access to data and information, NSW Government Open Data Policy, Open Data Forum, NSW Globe
  • Simpler procurement for SMEs through online ICT Services Scheme


  • NSW Government ICT Strategy sets the strategic direction for ICT reform
  • Whole of government Social Media Policy implemented
  • New approach to digital information security
  • Open Government Plans and OpenGov NSW launched
  • ICT Workforce Management Strategy in place for better skills, better delivery of ICT services
  • NSW Government data centre program established