Achievement Highlights

2015

• Innovation portfolio established
• NSW Government Data Analytics Centre established to focus on customer needs and evidence-based policy
• Digital Council established – driving cultural shift to customer centred service design
• 36 Service NSW stores handle 18 million transactions
• Procurement innovation stream created
• MyServiceNSW online account facility launched

2014

• Digital+ launched
• Service NSW reaches 800 available transactions 
• GovDC marketplace established
• ICT Services Catalogue opens, providing a channel to GovDC
• ICT investment process reformed – better value for money
• NSW Government Location Intelligence Strategy for better planning and services
• NSW Open Government Community of Practice 

2013

• First 18 Service NSW centres delivering one stop shop services for citizens
• NSW Government Information Management Framework established
• State of the art GovDC centres at Silverwater and Unanderra open
• First NSW Government policy on cloud-based services
• Citizen access to data and information, NSW Government Open Data Policy, Open Data Forum, NSW Globe
• Simpler procurement for SMEs through online ICT Services Scheme

2012

• NSW Government ICT Strategy sets the strategic direction for ICT reform
• Whole of government Social Media Policy implemented
• New approach to digital information security
• Open Government Plans and OpenGov NSW launched
• ICT Workforce Management Strategy in place for better skills, better delivery of ICT services
• NSW Government data centre program established