NGO Capability Building Tool

The NGO Capability Building Tool allows organisations delivering human services to self-assess against 10 capabilities related to customer centred service delivery.

The tool provides organisations with:

  • a scorecard that shows their level of achievement for each capability
  • a single point of entry for free resources and training.

Organisations can use their results to demonstrate and continue to improve their capability. 

The tool is voluntary and confidential. It takes approximately 40 minutes to complete.

NSW Government and NGOs co-designed the tool to help organisations continue to deliver high quality programs and drive innovation across the human services sector.

Capability building will help services of all sizes adapt, innovate and thrive in an increasingly complex and digital environment.

Click on the image below to get started

Link to NGO Capability Building Tool registration page