Update: Digital Skies Group Working with NSW Fair Trading
Following last week’s public warning, Digital Skies Group Pty Ltd has engaged with NSW Fair Trading in an attempt to resolve the numerous and recurring issues raised by customers.
The company is based in Hong Kong and trades as online electronic stores Android Enjoyed, Camera Sky and Klukkur in Australia.
Digital Skies Group is cooperating with NSW Fair Trading as it conducts its formal investigation.
Commissioner Rod Stowe said “NSW Fair Trading is encouraged by our engagement with Digital Skies Group and we are working towards a positive outcome which will assist in protecting all Australian consumers.”
The owners of Digital Skies Group have expressed their concern with the ongoing issues, have engaged a PR consultant and embarked on a crisis management protocol to address outstanding complaints as a matter of urgency.
These online businesses sell electronic products, including digital cameras, mobile phones and smart watches, and one of the stores, Android Enjoyed, appeared on this month’s Fair Trading Complaints Register.
NSW Fair Trading is working with Digital Skies to ensure that the major concerns of customers are addressed, including the quality of goods sold, the acceptance of payment without supplying the goods, the supply of goods not suitable for the Australian market.
Customers who have dealt with Android Enjoyed, CameraSky, Klukkur or any other businesses that may be affiliated with Digital Skies Group Pty Ltd, who are not satisfied with their interaction, are urged to contact NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au.