Public Warning: Do not deal with FIT ‘n’ GO, Seven Hills
NSW Fair Trading Commissioner, Rod Stowe, is urging the public not to deal with Maverick Design Tribe Pty Ltd, currently trading as FIT ‘n’ GO, Seven Hills.
FIT ‘n’ GO operates as a fitness centre but is not a member of Fitness Australia, the industry association which governs standards and professionalism in the fitness industry.
NSW Fair Trading Commissioner explained that Fair Trading has received numerous complaints from current and former members of FIT ‘n’ GO.
“The complaints mostly relate to misleading and deceptive conduct, not refunding membership fees and unfair contract terms,” said Commissioner Stowe.
“We have had numerous reports of FIT ‘n GO deducting membership fees by direct debit even after the consumer has terminated their membership.”
“Consumers experiencing this problem have had difficulties contacting FIT ‘n’ GO to raise this complaint.”
FIT ‘n’ GO actively promotes a ‘No Contract’ offer, however members are required to enter into a binding Membership Agreement complete with terms and conditions.
Customers experiencing these issues are advised to submit a written request to FIT ‘n’ GO to cease making direct debit deductions.
Should this not be successful, consumers are encouraged to contact their financial institutions to have the payments stopped, and make a complaint directly to NSW Fair Trading on 13 32 20.