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Dominic Perrottet MP
Minister for Finance, Services and Property

Fine Payments Go Mobile With Service NSW App

Minister for Finance, Services and Property Dominic Perrottet today announced an update to the Service NSW smartphone app to make it easier for drivers to pay fines, track payments and review photos of infringements right from their smartphones.

“Today traffic fines are posted out to people who then have to keep track of the paper, manually type in their details and remember to pay on time – and many people forget,” Mr Perrottet said. "No one likes getting a fine, but even worse is forgetting to pay and winding up with a late fee as well.”

“The good news is that with the Service NSW app, drivers now have all the tools they need to make late payment fees a thing of the past.”

While paper notices will continue to be issued by post, the latest app update enables users to receive a mobile alert shortly after incurring a road or traffic fine, pay the fine from the app and set payment reminders to avoid late penalty fees. Users can also view detailed information (including photos and how to nominate the correct driver), get personalised information about resolution options and initiate a review. 

Mr Perrottet said the NSW Government is proud to be driving a revolution in government services in Australia, with Service NSW at the forefront. 

“The people of NSW want 21st century services from a 21st century Government, and that means technologically enabled, convenient to access, and easy to use services, which is exactly what we are delivering,” Mr Perrottet said. “The Service NSW app is putting easy access to government services in your pocket,” he said.

The Service NSW app supports delivery of the State and Premier’s Priorities of ensuring 70 per cent of government transactions conducted via Service NSW are digital by 2019, and improving customer satisfaction with government services.

The latest update – a collaboration with the Office of State Revenue – builds on existing features including the ability to view your licence and vehicle registration details, check your demerit points, and update your licence address and contact details with RMS.

The updated Service NSW app is available now, and can be downloaded from the iTunes Store for iPhone users, and the Google Play store for Android users.  For more information, visit service.nsw.gov.au/mobile-app.