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Matt Kean MP
Minister for Innovation and Better Regulation

Consumers not enjoying 'Android Enjoyed' as tech giant again tops Complaints Register

It’s clear consumers are not enjoying online tech and gadget store Android Enjoyed as the business again takes out top spot on the NSW Fair Trading Complaints Register.

Minister for Better Regulation Matt Kean said the return appearance had prompted Fair Trading to re-issue a public warning against the retailer.

Android Enjoyed, owned by Digital Marketing and Solutions Pty Ltd, received 50 consumer complaints in March and 45 in February, while its other online retail store, Camera Sky, also received 28 complaints in March and 25 in February this year.

“I’m focused on making sure that consumers are being put first in this state,” Mr Kean said.

“That’s why I’ve directed Fair Trading to investigate what further action can be taken against Android Enjoyed, and its parent company.

“Their disappointing business practises are totally unacceptable, and consumers shouldn’t have to cop that.”

Companies owned by Digital Marketing and Solutions have featured on the monthly register on a total of 18 occasions.  Previous records prompted Fair Trading to issue a public warning and enforceable undertaking against the organisation.

“Fair Trading has previously issued an enforceable undertaking against the company, and for a short time that appeared to be making a difference,” Mr Kean said.

“An enforceable undertaking is an alternative to prosecution through the courts, which can offer significantly greater benefits to the workplace, industry and community.

“But sadly it was short-lived, as they are not only back, but once again topping the list.”

NSW Fair Trading publishes its Complaints Register every month, listing businesses that are the subject of 10 or more complaints to the agency in a single calendar month.

This month saw electronic retailer Kogan listed as the second most complained about company with 46 complaints, followed by Viagogo with 31, Apple with 30, and Samsung Electronics with 30.

More information about the register, consumer rights and trader responsibilities is available at www.fairtrading.nsw.gov.au or by phoning 13 32 20.