About ServiceFirst

ServiceFirst delivers customer-focussed, efficient and reliable shared corporate services to NSW Government agencies.  Services include payroll, IT support, accommodation and financial services that aim to streamline office processes and provide value for money.

ServiceFirst website


ServiceFirst provides the following business support services:

HR Services

ServiceFirst provides a full range of HR support services, including payroll, personnel, recruitment, development and consultancy services.

Financial Services

ServiceFirst provides financial services including end-to-end transactional services, strategic planning, analysis, financial reporting and compliance services.

IT Services

ServiceFirst provides infrastructure and application services to support clients’ business activities and corporate transaction-processing.  Services include desk-top support coordinated via a one-stop Service Centre, and a world-class, secure data centre for hosting business applications.

Office Services

ServiceFirst supports agencies in providing their staff healthy and safe workplaces.  Office Services provide office accommodation, fit-out and infrastructure (including telephone systems) library and research services, mail and records management services and fleet management.

Enterprise Program Management Office (EPMO)

The ServiceFirst Enterprise Program Management Office provides services in project planning, governance and performance reporting; and stakeholder, communication, risk, release and resource management.

ServiceFirst Growth

ServiceFirst is expanding as outlined in the NSW Government’s Blueprint for Corporate and Shared Services.  By 2015, ServiceFirst will be the shared service provider for eight NSW Government departments and their related agencies. Find out more about ServiceFirst Growth...