Managing Information for Better Services

A structured approach to information management to support efficient information sharing and security

Managing Information for Better Services
Sub Heading: 
A structured approach to information management to support efficient information sharing and security

In 2013, work on many of the existing actions of the Information Management Framework initiative will be completed. These include the development of standards, common approaches to information management, and clear definitions of accountabilities and responsibilities for information management in NSW Government.

Preparedness to handle and leverage big data is an issue facing governments and other large organisations globally. Building the Information Management Framework committed to in the ICT Strategy 2012 will ensure we can improve business intelligence across the sector and ultimately provide better services to citizens.

Better management of the State’s data and information will make it easier to share these assets both internally between agencies and externally with the community and industry. In the years ahead the volume of data will increase exponentially, therefore the business imperative to establish supporting guidance structures is now critical. 

NSW Government central agencies have a key coordinating role in working with clusters to deliver the Government’s policies and service priorities for the community, as outlined in NSW 2021. The Strategic Centre Initiative focuses on areas of intersection between the central agencies – Department of Premier and Cabinet, NSW Treasury, and the Department of Finance and Services. The Public Service Commission also has a key central role. 

Several whole of government ICT projects will support this initiative. For example, the Smarter Administrative Regulation Project will streamline the management of memoranda and circulars, providing a platform for central agencies to review and revise administrative regulations for which they are responsible.

In December 2012, the ICT Board recommended the investigation of options available to effectively manage NSW State records in an increasingly digital record keeping environment. The review will investigate how our record keeping obligations will impact on the adoption of cloud based services and doing more business digitally. 

A key recommendation of the Opening Place-based Information think tank held in August 2012 was the development of a NSW location intelligence strategy to maximise the service delivery benefits of spatial data assets. A second think tank was held in May 2013 to provide a forum for consultation on foundation spatial datasets and to drive the development of whole of government strategy for location intelligence. 


Implementation Highlights

August 2012 - Inaugural location intelligence think tank held to bring together industry and government leaders to identify priorities for location based information and spatial data.

October 2012 - New Information Sharing Working Group to identify and manage a number of projects to demonstrate the benefits of sharing data between agencies.

November 2012 - Development and implementation of the NSW Government Digital Information Security Policy and establishment of an Information Security Community of Practice.

February 2013 - New Information Management Community of Expertise established to support practitioners and progress the development of an information management framework.