Customer Feedback: Complaints about DFS's services
The Department of Finance and Services (DFS) is committed to providing high quality, efficient, timely and responsive services. On occasions, you – our customer – might not be happy with the service provided, or you could have concerns about the way we do things. We will always attempt to clear up anything you are not satisfied with on the spot. However, if you decide to take your complaint further, you can be sure that we will treat your concerns in an open and responsive way and within clear time frames.
Our Customer Feedback: Complaints about DFS’s services is designed to make it easier to understand DFS's customer complaint handling process. You can download the document from the Quicklinks or ask for a copy at any of our public counters.